Legal

Billing and Refund Policy

Last updated: 2026-05-13 Effective: 2026-05-13

Billing & Refund Policy — Delivery Zone

Version: 1.0 Last updated: 2026-05-13 Effective date: 2026-05-13

1. Payment Processing

All payments are processed by Stripe, Inc. We do not store your payment card details on our servers. Card data is handled entirely by Stripe in accordance with PCI DSS standards. By purchasing a subscription, you also agree to Stripe's terms of service.

2. Subscription Plans and Billing Cycle

Subscriptions are billed in advance on a monthly or annual basis, depending on the plan interval you select at checkout. Your billing cycle begins on the date you activate a paid plan.

Prices are displayed in EUR and exclude VAT. Finnish VAT (ALV, currently 25.5% standard rate) or other applicable EU VAT may be added at checkout depending on your:

  • Billing country.
  • VAT registration status (B2B customers with a valid EU VAT number may be eligible for

the reverse charge mechanism).

You are responsible for providing accurate billing information, including your country and VAT registration number where applicable.

3. Free Plan

A free plan is available with limited API call volume, delivery zones, and API keys. No payment information is required for the free plan. We reserve the right to adjust free plan limits with at least 30 days' notice.

4. Upgrading Your Plan

You can upgrade your subscription plan at any time via the Billing section of the dashboard. When upgrading mid-cycle, you will be charged the prorated difference for the remainder of the current billing period. Your new plan limits take effect immediately upon upgrade.

5. Downgrading Your Plan

Downgrading takes effect at the end of the current billing period. You retain access to your current plan's features and limits until the billing period ends. If your current usage (e.g., number of active API keys, delivery zones) exceeds the limits of the lower plan, you will need to reduce usage before the downgrade takes effect to avoid account-level restrictions.

6. Cancellation

You can cancel your subscription at any time via the Billing section of the dashboard (using the "Manage Subscription" button, which opens the Stripe Customer Portal).

  • Cancellation takes effect at the end of the current billing period.
  • You retain access to paid features until the period ends.
  • Cancelling does not automatically delete your account or data. See our

Privacy Policy for data retention terms.

  • After cancellation, your account reverts to the free plan at the end of the billing period.

7. Refunds

Subscription fees are generally non-refundable once a billing period has started. However:

7.1 Billing Errors

If you believe there was a billing error — for example, you were charged when you had already cancelled, or you were charged the wrong amount — contact [email protected] within 14 days of the charge. We will review the case and issue a refund if a billing error is confirmed.

7.2 Service Unavailability

If the service was substantially unavailable for an extended period due to a fault on our side and you were unable to use it at all, contact [email protected] within 14 days of the incident. We will assess refund requests on a case-by-case basis.

For customers who qualify as consumers under Finnish law (Kuluttajansuojalaki 38/1978) or the EU Consumer Rights Directive (2011/83/EU): nothing in this policy overrides your statutory rights. Note that the 14-day cooling-off right for digital services may not apply where you have begun using the service before the 14-day period expires and have expressly consented to early performance with acknowledgement that the cooling-off right will be lost.

For B2B customers (businesses), no statutory cooling-off right applies.

8. Failed Payments

If a payment fails, Stripe will automatically retry the charge according to its retry schedule (typically over several days). We will notify you by email of the initial failure.

If payment remains outstanding after Stripe's retries:

  • Your account may be suspended temporarily.
  • If payment is not received within a reasonable period, your subscription may be automatically

cancelled and your account may be downgraded to the free plan.

  • API keys and usage data will be retained for up to 30 days after suspension to allow

you to reactivate by updating your payment method.

To update your payment method, visit the Billing section of the dashboard.

9. Pricing Changes

We may change subscription pricing. We will give at least 30 days' advance notice by email to affected subscribers before a price change takes effect.

If you do not accept a price change, you may cancel your subscription before the new pricing takes effect and you will not be charged at the new price.

10. Taxes and VAT

If you are located in Finland or another EU country, Finnish or local VAT may apply to your subscription. B2B customers with a valid EU VAT number may provide it at checkout for reverse-charge treatment. You are responsible for determining and fulfilling your own tax obligations.

We reserve the right to adjust prices to account for changes in applicable tax rates.

11. Private Beta and Trial Access

During the private beta period, access may be granted free of charge at our discretion. Private beta access does not create any obligation on our part to continue providing free access or to transition to a paid plan at any particular price point.

12. Contact

Billing enquiries: [email protected] Full legal contact information